TouchCare

Your Personal Concierge  

We’re excited to introduce TouchCare, a new company-paid service designed to make managing your healthcare simpler and less stressful. TouchCare gives you and your family free access to a confidential healthcare concierge—a real team of experts ready to save you time, money, and frustration.

The healthcare system can be complicated. Between confusing terminology, unexpected bills, and time-consuming phone calls, getting answers can feel overwhelming. That’s where TouchCare comes in. Their Health Assistants are your personal advocates, helping you understand and use your benefits with confidence.

How TouchCare Helps You

Your TouchCare Health Assistant can handle just about anything related to your health and welfare benefits, including:

• Solving billing and claims concerns
• Finding and scheduling quality doctors and specialists in your area
• Providing accurate cost estimates for facilities and treatments
• Answering any benefit-related questions, simple or complex
• Offering guidance during mid-year benefit reviews
• Helping find the lowest-cost options for prescription drugs
• And more

Whether you’re comparing treatment costs, resolving a claim, or trying to understand your coverage, TouchCare will do the heavy lifting so you can focus on what matters most—your health.

Easy to Reach, Always Confidential

TouchCare’s Health Assistants are available Monday through Friday, 8:00 a.m. – 9:00 p.m. EST.
You can reach them however you prefer—by phone, email, mobile app, or web portal. Every interaction is completely confidential, and only your Health Assistants have access to your information.